This policy applies to Rogers Communications, Rogers Cable, Rogers Wireless and Rogers Media which are referred to here collectively as
Rogers. At Rogers, the security and integrity of our customers’ personal information is important to us. We take every reasonable measure
necessary to protect the privacy of our customers while providing the high level communication services they expect.
Rogers’ privacy practices are in accordance with all federal and provincial laws and regulations. We are compliant with the Personal
Information Protection and Electronic Documents Act (PIPEDA) and where applicable with the privacy rules established by the
Canadian Radio-television and Telecommunications Commission (CRTC).
Rogers has in place privacy and security practices to safeguard our customers’ personal information. These
practices are reviewed, and if necessary revised, on a regular basis. Additionally, Rogers’ employees receive
privacy training and must comply with Rogers’ privacy practices as a condition of employment.
Personal information collected by Rogers is information about an identifiable individual that may include such
information as your name, e-mail address, mailing address, phone number, financial information, birth date and any recorded complaints.
At Rogers, we collect customer information for one or more of the following purposes:
- To provide a positive customer experience, and deliver, bill for, and collect payment for products and services;
- To understand customer requirements and make information available regarding products and services offered by
Rogers and its agents, dealers and related companies;
- To manage and develop Rogers business and operations;
- To meet legal and regulatory requirements; and
- To obtain credit information or provide it to others.
Rogers does not use or disclose personal information for purposes other than those for which it was collected,
except with the consent of the individual or as required by law. Rogers retains personal information only as long as necessary for the
fulfillment of those purposes.
Rogers informs customers of the existence, use and disclosure of their personal information upon request and gives them
access to their information.
Rogers ensures that customer information is accurate, complete and up-to-date. Customers can challenge the accuracy
and completeness of the information and request amendments as appropriate.
Rogers companies share information with other Rogers companies or their agents and authorized dealers, in order to
offer customers products and services that they may find attractive. Notices on sharing information are contained in each company’s
application forms, invoices and web sites. If customers do not want to be marketed with these products and services, they can contact Rogers
(see How To Contact Rogers below).
FAQs About Rogers Commitment to Policy.
A senior company officer has been appointed as the Privacy Officer at Rogers. The Privacy Officer is accountable for
all personal information at Rogers. You may contact the Privacy Officer at:
By Mail: Chief Privacy Officer
Rogers Group of Companies
333 Bloor Street East
Customers that wish to:
obtain more information about Rogers Commitment to Privacy;
access, or obtain more information about, their personal information held by Rogers; or
make a privacy-related complaint;
may contact a Rogers customer service representative who, if necessary, will refer the customer to the Rogers Privacy Officer.
The Office of the Privacy Commissioner of Canada oversees Rogers’ personal information handling practices. If your privacy concerns are not addressed to your satisfaction by Rogers you may contact the Office of the Privacy Commissioner of Canada for further guidance:
By Phone: 1 800 282 1376 or 819 994 5444 By Fax: 819 994 5424 By TTY: 819 994 6591 Website: www.privcom.gc.ca
How to Contact Rogers
Customers of Rogers Cable and Rogers Wireless
Customers can have their account marked “Do Not Contact” or choose their communication preferences by
visiting Rogers Online Self Service. Simply sign in to your Rogers
account and select “Manage My Marketing Permissions” to complete the “Marketing Permissions
Opt-Out” form. Alternatively, you can contact a Rogers’ customer service representative
Subscribers to Rogers Media consumer magazines
Notices about "Subscriber Services" that appear in each consumer magazine explain how to change
your "Mail Preference" for receiving mailings from other organizations. To have your mailing
address excluded from mailings by other organizations, provide your subscriber information in
one of the following ways:
Magazine Subscriber Services
Registered users of Rogers Media web sites and e-mail newsletters You can update your "Marketing
Permissions" by establishing a user profile. From the web site, click on "Register" to establish a
profile or on "Login" to update your permissions.
Last Revised: November 13, 2006